Frequently Asked Questions
Frequently Asked Questions

What are the age and driver's license requirements for renting a car? →

What are the age and driver's license requirements for renting a car?

To rent a car, you must generally be at least 21 years old and hold a valid driver's license for at least 1 year. However, these requirements may vary depending on the vehicle group you wish to rent. For example, for luxury or large segment vehicles, the minimum age limit may be 25 or older, and longer driving experience may be requested. Therefore, it is important to review the specific conditions of your chosen vehicle before making a reservation.

What documents do I need to provide when renting a car? →

Required Documents

During the car rental process in Turkey, the renter is required to present a valid driver's license along with an ID card or passport. Additionally, it is a common practice to request a credit card issued in the driver's name to secure payment and deposit transactions.

Why is a deposit (provision) fee charged and when is it refunded? →

Security Deposit

The deposit is a temporary provision taken for security purposes against potential damages, fuel shortages, traffic fines, and other additional service fees during the rental period. This amount is not collected but only blocked on the credit card. If there is no damage or additional debt on the vehicle, the blocked amount is released within the framework of banking procedures.

What should I pay attention to when receiving the vehicle? →

Vehicle Delivery

During vehicle delivery, the contract is prepared digitally, the current condition of the vehicle is photographed and recorded, and these records are sent via e-mail along with the contract.

How is the fuel policy applied? →

Fuel Policy

A "same to same" fuel policy is applied to our vehicles. The vehicle must be returned with the same fuel level as it was delivered.

What is the advantage of adding an additional driver? →

Additional Driver

Adding an additional driver allows more than one person to use the vehicle and ensures driving safety during long trips or intensive use.

Can I return the vehicle in a different city? →

Return to a Different Location

You can return the vehicle in a different city. However, an additional fee is applied for this service depending on the distance.

Can I change or cancel my reservation after making it? →

Reservation Changes and Cancellations

You can make changes or cancellations free of charge after making a reservation.

What is included in the car rental price? →

Scope of Price

The car rental fee includes the daily usage fee of the vehicle and compulsory insurance. Additional services are charged separately.

What should I do if the vehicle breaks down or if I have an accident? →

Breakdown and Accident

First, ensure your safety, then contact the police or gendarmerie and inform the rental company.


What is corporate car rental? →

What is corporate car rental?

Corporate car rental is a professional service model where companies rent vehicles for short or long terms according to their needs instead of purchasing them. Thanks to this system, companies avoid high purchase costs and achieve more flexible usage. At the same time, operational processes are managed entirely by a professional team.

Which companies can use corporate rental? →

Eligible Companies

Corporate car rental services are suitable for all types of companies, from small businesses to large holdings. Every sector that needs vehicles can benefit from this service. It provides a great advantage, especially for companies with field operations, sales teams, or logistics needs.

Is there a minimum number of vehicles? →

Minimum Vehicle Count

No, there is no minimum number of vehicles for corporate rental. You can start with a single vehicle and expand the fleet according to your needs. This structure provides companies with the opportunity for flexible growth.

How long can the contract duration be? →

Contract Duration

Contract durations can be flexibly determined according to company needs. Daily, monthly, yearly, or multi-year rental options are offered. This flexibility facilitates the operational planning of companies.

How are prices determined? →

Pricing

Pricing is specifically determined based on the vehicle segment, rental period, and fleet size. A custom offer is prepared for each company instead of a standard one. This ensures the most efficient cost structure.

Who is responsible for maintenance and service? →

Maintenance and Service

All maintenance, service, and technical procedures are covered by the rental company during the rental period. Companies only use the vehicle and do not deal with operational processes. This saves time and costs.

Are insurance and motor insurance included? →

Insurance and Coverage

Yes, all our vehicles are rented with comprehensive insurance and motor insurance (kasko) protection. In this way, potential risks are minimized. Companies enjoy a safe and controlled usage experience.

Can vehicle replacement be made? →

Vehicle Replacement

Yes, vehicle replacement can be made when needs change. Companies have the flexibility to use the most suitable vehicles for their operations. This situation provides a great advantage, especially in fleet management.

How does the invoicing process work? →

Invoicing Process

A regular monthly invoice, including VAT, is issued to corporate customers. All transactions are carried out transparently and in accordance with legal regulations. Accounting processes are easy and organized.

Is there a tax advantage? →

Tax Advantage

Yes, car rental expenses can be shown as an expense by companies in most cases. This provides a significant advantage in tax planning. Additionally, renting instead of purchasing reduces the capital burden.

Where are the vehicles delivered? →

Vehicle Delivery

Vehicles can be delivered to the company office, branches, or any requested location. This service is offered flexibly to provide operational convenience. It is a great advantage, especially for firms with intensive operations.

What is operational support? →

Operational Support

Operational support is the professional management of the entire usage process of the vehicles. It includes 24/7 roadside assistance, maintenance, replacement, and technical support services. Companies only use their vehicles; all other processes are managed by us.

How does the process work in case of damage? →

Damage Process

In case of damage, a rapid response is provided and the entire process is managed by a professional team. Necessary guidance is provided, and operations continue uninterrupted. This way, companies do not lose their workflow.

Can vehicles be used by company employees? →

Driver Authorization

Yes, authorized drivers specified in the contract can use the vehicles. These drivers are pre-defined in the system and must meet the necessary requirements. This structure ensures safe use.

What is the advantage of long-term rental? →

Benefits of Long-Term Rental

Long-term rental provides fixed costs and operational convenience. It offers regular usage opportunities without the burden of purchasing a vehicle. In addition, maintenance, insurance, and management processes are fully covered by us.